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Privacy Policy

Effective Date: 01 January 2025

Last Updated: 24 January 2025

 

At Frenzii Publishing, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, interact with our services, or make a purchase. Additionally, we comply with the Protection of Personal Information Act (POPIA) for South African customers.

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1. Information We Collect

 

We collect and process the following types of information:

 

1.1 Personal Information

  • Name

  • Email address

  • Payment information (processed securely via Yoco; we do not store payment details).

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1.2 Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

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1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

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  • Google Analytics: Tracks website performance and user behavior.

  • Facebook Pixel: Measures the effectiveness of our advertising campaigns.

  • Hotjar: Provides insights into user interactions via heatmaps and session recordings.

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2. How We Use Your Information

 

We use the information collected for the following purposes:

 

  • To process and deliver your orders.

  • To improve our website functionality and user experience.

  • To analyze website performance and optimize marketing efforts.

  • To provide customer support and respond to inquiries.

  • To comply with legal and regulatory requirements.

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3. POPIA ComplianceFor South African customers, we comply with the Protection of Personal Information Act (POPIA).By using our website, you consent to:

 

3.1 Purpose of Collecting Personal Information

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We collect and process your personal information to:

  • Provide you with the products and services you request.

  • Communicate with you about orders, inquiries, and updates.

  • Improve your browsing experience.

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3.2 Your Rights Under POPIAAs a data subject, you have the right to:

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  • Access: Request details of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information, subject to legal requirements.

  • Object: Object to the processing of your personal data for certain purposes.To exercise these rights, please contact us at info@frenzii.co.za.

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3.3 Retention of Personal Information

 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

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4. Sharing Your Information

 

We do not sell or rent your personal information. However, we may share your data with:

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  • Service Providers: For processing payments (e.g., Yoco).

  • Analytics and Advertising Platforms: Google Analytics, Facebook Pixel, and Hotjar for tracking and advertising purposes.

  • Legal Authorities: If required by law or to protect our rights.

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5. Cookies and Tracking Technologies

 

We use cookies to improve your browsing experience. These include:

 

5.1 Types of Cookies

 

  • Necessary Cookies: Essential for website functionality.

  • Analytics Cookies: Used by Google Analytics to track user behavior.

  • Advertising Cookies: Used by Facebook Pixel for personalized advertising.

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5.2 Managing Cookies

 

You can manage cookie preferences through your browser settings or opt-out of analytics tracking using the following tools:

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  • Google Analytics Opt-Out

  • Facebook Ad Preferences

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6. Data Security

 

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. These include:

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  • Encrypted payment processing through Yoco.

  • Secure website hosting.

  • Restricted access to personal data.

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7. Your Rights

 

You have the following rights regarding your personal information:

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  • Access: Request a copy of your data.

  • Correction: Update any inaccurate or incomplete information.

  • Deletion: Request the deletion of your data (subject to legal obligations).

  • Opt-Out: Disable cookies and tracking by following the instructions in Section 4.

 

To exercise these rights, please contact us at info@frenzii.co.za.

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8. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

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10. Changes to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised.

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11. Contact Us

 

If you have questions or concerns about this Privacy Policy, please contact us at:Email: info@frenzii.co.za​​

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